Support

How to reach us, and what to do if we fail you

Both halves of that sentence matter. Support channels are easy to publish. An escalation path that ends somewhere outside our control is the part that actually protects you.

Phone

Information to be verified

Hours: Information to be verified
Days: Information to be verified

Email

Information to be verified

Use this for anything requiring a written record.

WhatsApp

Information to be verified

Official number only. We will never message you about your account from a personal number.

Compliance Officer

Information to be verified

Information to be verified
Information to be verified

Check the number before you trust the caller. These are our only official contact channels. If you were contacted from any other number claiming to be Trade Grow, please tell us. See Fraud Awareness.

Support Desk

Raise or Track a Support Ticket

Every request receives an immutable reference number. Quote it in any follow-up so you never have to explain the issue twice.

Please include dates and reference numbers. Do not include your password, PIN, OTP or full bank account number — we never need those, and this form is not the place for them.

By submitting you consent to us contacting you about this request. See our Privacy Policy.

What happens next You get a reference number
1. Acknowledgement
Information to be verified
2. First response
Information to be verified
3. Escalation if unresolved
Automatic

If your issue is a grievance rather than a general query, select “Formal Investor Grievance” above. Grievances carry defined statutory timelines and are monitored directly by the Compliance Officer.

You may approach the exchange or file on SEBI SCORES at any point. You do not need our permission and you do not need to exhaust our process first.

Check Your Ticket Status

Enter your ticket reference ID (e.g. TG-TKT-2026-9281) to view the current resolution stage.

Grievance redressal

Escalation path

If your issue is not resolved at one level, it should move to the next without you having to argue for it. The final level is deliberately outside Trade Grow.

  1. 1

    Level 1 — Customer Support

    Contact: Information to be verified · Response time: Information to be verified

  2. 2

    Level 2 — Head of Customer Service

    Contact: Information to be verified · Response time: Information to be verified

  3. 3

    Level 3 — Compliance Officer

    Contact: Information to be verified · Response time: Information to be verified

  4. 4

    Level 4 — Exchange / SEBI SCORES

    Contact: https://scores.sebi.gov.in · Response time: Information to be verified

The last step in this ladder is deliberately outside Trade Grow. If we fail to resolve your complaint, the exchange and SEBI’s SCORES portal are open to you regardless of what we say.

Looking for a quick answer?

Most account, pricing and security questions are answered in detail on our FAQ.

Search FAQ
Verify us Pricing Open account