Fraud awareness

Your security matters.

Investment fraud in India has become professional. The calls are polite, the documents look real, the websites are well designed, and the person on the line knows your name. Being careful is not the same as being suspicious of everyone — it is knowing which specific requests are always illegitimate.

Trade Grow representatives will never ask for

  • OTP
  • Password
  • Trading PIN
  • UPI PIN
  • Card PIN or CVV
  • Net banking login
  • Screen sharing
  • Remote access
There are no exceptions to this. Not for a “verification”, not for a “technical issue”, not for a “refund”, not for a “KYC update”, and not because the person says they are a senior manager. If any person asks you for the items above while claiming to represent Trade Grow, that person is committing fraud regardless of what they know about you or your account.

Red-flag checklist

If you notice any of these, stop the conversation. You can always call back on a number you looked up yourself — a genuine representative will have no problem with that.

  • Anyone asks you to share an OTP, password or PIN

    This is the single clearest signal. No legitimate broker, bank or regulator needs these, ever.

  • You are promised assured returns, guaranteed profits or a fixed monthly income from trading

    Market returns cannot be guaranteed by anyone. This claim is prohibited and is the foundation of most investment scams.

  • You are asked to transfer money to an individual’s account, UPI ID or wallet

    Funds must move through the official platform into your own trading account. Never to a person, and never to an account in a name other than the broker’s.

  • You are added to a WhatsApp or Telegram group giving trading tips or stock calls

    Trade Grow runs no such groups. Tip groups are frequently used to move prices in small stocks at the expense of the members.

  • You are asked to install an app from a link, an APK file, or a screen-sharing tool

    Install trading apps only from the official Google Play or App Store listing, and check the developer name matches the registered entity.

  • There is urgency: an offer expiring today, a limited number of slots, a penalty for delay

    Urgency exists to stop you from checking. A real account opening will still be available tomorrow.

  • You are shown a profit dashboard but cannot withdraw

    A classic pattern: the displayed balance grows, and each withdrawal attempt triggers a new fee or tax to be paid first. Those fees are the scam.

  • The caller refuses to give a name, employee code or a number you can call back on

    Ask for it. Then verify it against the official contact details published on our website and on the exchange member page.

  • The website address is slightly wrong

    Extra hyphens, a different domain ending, or a spelling that is almost right. Type the address yourself rather than following a link from a message.

  • You are asked to keep the arrangement confidential

    There is no legitimate reason for a broking relationship to be a secret from your family, your bank or anyone else.

If you think you have been targeted

  1. Stop communicating with the person. You do not owe them an explanation.
  2. If you shared a credential, change your password immediately and log out all sessions.
  3. If money has moved, contact your bank at once and ask them to raise a fraud report.
  4. Report the incident to us through Support with the phone number, the messages and any account details they gave you.
  5. File a complaint on the national cybercrime portal at cybercrime.gov.in, or call 1930.
  6. If the matter concerns a SEBI-registered intermediary, you can also file on SEBI SCORES.

Reporting quickly matters considerably more than reporting perfectly. Do not wait until you have gathered everything.

How to confirm a call really came from us

Our people do make outbound calls, so “never answer a call” is not useful advice. Here is what to do instead:

  • Ask for the caller’s name and employee reference.
  • End the call, and call back on the number published on our Support page — not the number that called you, and not a number from a message.
  • Cross-check that number against the contact listed on the exchange member directory entry for our entity.
  • Ask our support team to confirm the call was genuine. We would much rather take that question than handle the aftermath.

A genuine Trade Grow representative will encourage you to do exactly this. Anyone who discourages it has told you what you need to know.

Report something suspicious

If someone contacted you in our name, tell us — even if you did not fall for it, and even if you are not a customer. It helps us warn others.

Report It Check Our Official Details
Verify us Pricing Open account