Questions, answered plainly

Account opening is fully digital. You begin with your mobile number and an OTP, enter your PAN, complete KYC, add your bank details, complete the required verification steps, and e-sign the application. Once submitted, your application goes for internal and regulatory verification before the account is activated. The step-by-step flow is on our Account Opening page.

Typically: PAN, Aadhaar linked to your mobile number for OTP-based verification, a bank account in your own name, a signature specimen, and income proof if you wish to activate derivatives (F&O). The exact list applicable to your application is shown inside the onboarding flow.

Information to be verified Trade Grow will publish an expected turnaround time once the onboarding process has been through operational testing. We would rather publish nothing than publish a timeline we cannot meet.

Yes. There is no requirement to close any existing account. You may hold accounts with multiple brokers and depository participants at the same time, and you can evaluate Trade Grow alongside your current broker.

Information to be verified Whether Trade Grow supports linking an existing demat account depends on our depository arrangement, which is not yet published. See the Verify page for the current status.

Information to be verified NRI account availability has not been confirmed. Please do not assume availability until it is listed here.

Trading accounts in the Indian securities market are opened in a single name. Demat accounts can be held jointly. Availability of joint demat accounts on Trade Grow is Information to be verified.

If you are already KYC-verified with a SEBI-registered KYC Registration Agency, parts of your information can typically be fetched during onboarding, which shortens the process. You will still need to complete broker-specific steps such as segment selection and e-signing.

Common reasons include a name mismatch between PAN and bank records, an unclear document image, a mobile number not linked to Aadhaar, or a signature mismatch. Our support team can tell you the specific reason on your application. See Support.

Only if a nil-brokerage plan is live and its conditions are published. Our current published brokerage is on the Pricing page. If you see an offer described as zero brokerage, read the applicable plan conditions: which segments it covers, whether it is time-limited, and what happens after. We do not advertise a nil-brokerage claim without those conditions attached.

No. Brokerage is only one component. Statutory and regulatory charges (STT/CTT, GST, Stamp Duty, Exchange Transaction Charges, SEBI Turnover Fees and DP charges) are set by the Government, Exchanges, Depositories and SEBI. They apply on every trade regardless of the brokerage plan. Trade Grow collects these and remits them; it does not keep them. Use our cost calculator to see the full picture.

No, and no broker in India can. Taxes on securities transactions are levied by law. Any broker advertising zero tax on trades is describing something that does not exist. If you were told otherwise by anyone claiming to represent Trade Grow, please report it via Support.

Securities Transaction Tax is a tax levied by the Government of India on transactions in listed securities. The rate depends on the segment and on whether you are buying or selling. For example, in equity intraday and futures it applies only on the sell side, while in equity delivery it applies on both sides. It is collected by the broker and paid to the Government.

Goods and Services Tax is charged on brokerage and on certain regulatory charges such as exchange transaction charges and SEBI turnover fees. It is not charged on the value of the shares you buy. The prevailing rate is shown in our charges schedule.

A Depository Participant charge is a flat fee applied when securities are debited from your demat account, that is, when you sell delivery holdings. It is typically charged per scrip per day regardless of quantity, and is shared between the depository (CDSL or NSDL) and the depository participant. It does not apply to intraday or F&O trades.

Stamp duty is a state-levied charge applied on the buy side of a transaction, at rates set under the Indian Stamp Act. Since 2020 it has been collected in a uniform, centralised manner across states.

These are fees charged by NSE or BSE on the turnover of trades executed on their platform. The rate varies by segment. The exchange sets these rates, not the broker.

A small fee levied by the Securities and Exchange Board of India on the turnover of trades, funding the regulator's operations.

Information to be verified The demat AMC applicable to Trade Grow accounts is listed in the Other Charges table on the Pricing page once approved.

Our position is that every charge should appear in the published Schedule of Charges before you trade, and again on the contract note after you trade. If you find a charge on your contract note that is not in our published schedule, raise it through Support and it will be treated as a grievance, not a query.

The contract note issued to you after each trading day is the authoritative record. It itemises brokerage and each statutory charge separately. Our calculator is indicative and is there to help you estimate before you trade, not to replace the contract note.

Never. No Trade Grow employee, agent, partner or support executive will ask for your OTP, password, PIN, UPI PIN or card PIN, not during onboarding, not during a sales call, not during a support call. Enter your OTP only on the official Trade Grow app or website. See Security Awareness.

No. We do not ask customers to install screen-sharing or remote-access applications. End the call and report it through Support with the phone number that called you.

Contact support immediately through the channels on our Support page. If you believe your credentials are compromised, change your password first and then report.

We describe the specific controls that are actually implemented on our Security page rather than making blanket claims. We do not claim to be 100% safe, no system is, and we would encourage you to be sceptical of any financial platform that does.

The account-level controls available at launch are listed on the Security page. Where a control is not yet available, it is marked as such rather than implied.

Only from the phone numbers, email domains and WhatsApp number published on our Support page. Any other number is not us. We will never contact you from a personal mobile number asking for credentials or payments.

Only through the funding options inside the official Trade Grow app or website, from a bank account registered in your own name. Never transfer funds to an individual's personal account, UPI ID or wallet, even if they claim to be an employee.

The Securities and Exchange Board of India (SEBI) regulates the securities market. Stock brokers must be registered with SEBI and are also members of exchanges such as NSE and BSE. Demat accounts are held through depositories, CDSL and NSDL, via a registered Depository Participant.

Our current registration status, including any registration number, is published on the Verify page. Where a field there reads Information to be verified, that status has not yet been confirmed and you should treat it as unconfirmed. We would rather show you a blank field than a number you cannot check.

Search the SEBI intermediaries database for the registration number, check the member directory on the NSE or BSE website, and check the DP list on the CDSL or NSDL website. Each of these is a public search run by the regulator, exchange or depository, not by the broker. Step-by-step instructions are on our Verify page.

The legal entity name, corporate identity number and registered office are on the Verify page. You can cross-check the CIN on the Ministry of Corporate Affairs portal.

Start with Trade Grow support. If unresolved, escalate internally to the Grievance Redressal Officer whose contact details are published on the Verify page. If still unresolved, you may approach the exchange investor grievance mechanism or file a complaint on SEBI's SCORES portal at scores.sebi.gov.in. The full escalation ladder with timelines is on our Support page.

A SEBI-mandated document setting out the services investors are entitled to, expected timelines, and investors' rights and responsibilities. Our copy is linked from the Verify page when published.

Trade Grow does not offer insurance on investments, and does not claim any. Your shares are held in your own demat account with a depository. Exchanges operate investor protection funds with defined and limited scope. Market losses are never covered by anyone.

Information to be verified The segments enabled at launch are listed on the Platform page. Availability of a segment also depends on your own account being approved for it.

From the order window in the app or web platform: select the instrument, choose buy or sell, choose product type (intraday or delivery), enter quantity and order type (market or limit), and confirm. The Platform page walks through the screens.

Through the Funds section of the official app or website, from a bank account registered in your own name. The available payment methods are shown in the app. Third-party transfers are not permitted under exchange rules.

Place a withdrawal request from the Funds section. Payouts are made only to your own registered bank account. Settlement timelines follow the exchange settlement cycle and applicable regulations. The specific timeline is shown at the time of the request.

A portion of your balance may be unsettled. Funds from a recent sale settle according to the exchange settlement cycle, and margin blocked against open positions is not withdrawable. The app shows your withdrawable balance separately from your total balance.

Shares you hold in delivery sit in your own demat account with the depository (CDSL or NSDL), not with the broker. You can access them through the depository directly and can transfer your account to another depository participant. This is a fair question to ask any new broker, and the answer should never be vague.

No. Trade Grow does not provide investment advice, tips, assured returns or profit guarantees. Anyone contacting you with guaranteed-profit claims in our name is not authorised to do so. Please report it.